Support & FAQ's

Returns are free. Try your pair on indoors, and if the fit and feel aren't quite right, we'll happily set you up with a refund or a swap for something that suits you better. Just be sure to start your return within 30 days of the day it arrives so we can take care of you.

Getting started is easy. Start your return in our online portal and we'll email you a prepaid return label. Starting there is what lets us know your pair is coming back, so it's the best way to make sure your return goes smoothly. Hang onto the original packaging and the little extras that came with it, the case, pouch, cloths, and paperwork, and pop those in the box too.

All three start in the same place: our online portal, linked in your order confirmation email and on our Returns page. Have your order number and the email address you used at checkout handy.

Start there before you ship anything back and we'll send you the instructions you need.

Please do. Put them on indoors, walk around, check the fit, see how they sit. Same as you would in a shop.

Just hold off on wearing them outside until you're sure. Once a pair has been out in the world it usually shows: scratches to the lenses or frame and sunscreen or sweat on the sunglasses. We can't put those back on the shelf, so they're not eligible for a standard return. If you're on the fence, keep them indoors and keep the box.

Yes. When your return checks out, we send the full amount you paid for the returned items back to your original payment method. No store credit, no strings.

Original shipping isn't refunded unless the return is on us.

Not if your pair comes back the way it went out.

If it shows up worn, damaged, or missing pieces, we may need to hold back part of the refund to cover getting it back into sellable shape. We'd rather not, and we'll always reach out and explain before we do. No surprises on your statement.

Once your return reaches us and we've looked it over, we send the refund within 5 to 10 business days and email you when it's on its way.

From there it's up to your bank, which can take a few extra days to post it. If it's been more than 15 business days since your return was approved and you still don't see it, drop us a line at support@torqueoptics.com and we'll chase it down.

Absolutely. Start an exchange in the portal and pick the pair you'd rather have.

If what you want is out of stock, it's usually faster to return the original and order the new pair when it's back. That way your new one ships the moment it's available instead of waiting on the return to land.

Track it through our returns portal, linked in your order confirmation email and on our Returns page. You will need your order number and the email you used at checkout. The portal shows your return status, and once we receive and inspect the pair we process your refund to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

Warranty claims are processed through our online portal. Choose the warranty option and add a few photos of what's going on. If you have questions, email support@torqueoptics.com.

Every pair comes with our One-Year Limited Warranty, covering defects in materials and workmanship. If something fails that shouldn't have, we'll take care of it.

It doesn't cover the ordinary stuff: scratches from everyday use, accidents, or damage from misuse. Those things happen, but they're not defects.

A return is for the first 30 days, when the pair just isn't right for you. A warranty claim is for when something's wrong with the pair itself, any time in the first year.

Not sure which one you've got? Start in the portal either way and we'll sort it out with you.

Orders are processed in 1 to 3 business days. Free standard shipping arrives 3 to 7 business days after your order ships.

Email support@torqueoptics.com with your order number as soon as you can and we'll do our best to catch it.

Once an order is moving through fulfillment we may not be able to stop it. If it's already on the way, no worries. Just start a return when it arrives.

You will receive email notifications for order tracking but you can also log into your account in the upper right corner of our site to see your orders and tracking information.

Once your order is picked up by the carrier, we can’t change the service, intercept the package or control its arrival, and carriers do not guarantee delivery times. If you added Checkout+ at checkout, file a claim through Checkout+ for a fast replacement or refund. If your tracking hasn’t updated in 7 days, email support@torqueoptics.com with your order number.

Our shipping estimates include our order processing time of 1 to 3 business days. Free standard shipping arrives 3 to 7 business days after your order ships. Carrier delays, weather and holidays can affect delivery.