Refund policy
Buy with confidence. You have 30 days from delivery to make sure the fit and feel are right. If they aren't, send your pair back for a refund or exchange. Returns are free, and no explanation is needed. All we ask is that it comes back in new, resellable condition, in the original packaging with all accessories included.
Return window
You have 30 days from delivery to start a return.
What is returnable
Your pair needs to come back in new, unused, resellable condition, in the original packaging, with all accessories included.
That includes the case, cloth, paperwork, and anything else that came with the order.
You are welcome to try them on indoors the way you would in a store.
Visible signs of outdoor wear, scratches, stretched frames, sweat marks, sunscreen residue, odors, missing accessories, or damaged packaging may make a pair ineligible for a standard return.
If something is actually wrong with the product, see the One-Year Limited Warranty.
What is not returnable
The following items are not eligible for standard returns:
- Items marked Final Sale.
- Gift cards.
- Custom or engraved orders.
- Pairs damaged by misuse, neglect, accident, or improper care.
- Products that are used, damaged, incomplete, or not in resellable condition.
How to start a return
To start a return, use our online return portal linked in your order confirmation email or on our Returns page.
You will need your order number and the email address used at checkout.
If the portal does not recognize your order, or if you need help, email support@torqueoptics.com and we'll help.
All returns are subject to this Return and Refund Policy, even when processed through our return portal.
Items sent back to us without first requesting a return through the portal may be delayed, denied, or returned to sender.
Return shipping
Return shipping is free on every return, including changed your mind, wrong fit, and preference-based returns. Start your return in our online portal and we'll email you a prepaid return label.
Items must still be returned in new, unused, resellable condition with original packaging and accessories.
Return instructions and timing
Once your return is authorized through the portal, follow the instructions provided.
Unless the portal or our support team gives you a different timeframe, ship the pair back within 14 days of receiving return instructions.
Damages and issues
Please inspect your order as soon as it arrives. If your pair arrives damaged, defective, or you received the wrong item, start a claim through our return portal or email support@torqueoptics.com within 7 days of delivery with your order number and clear photos of the item, packaging, and issue.
If the issue is our fault or the product arrived damaged, we will replace or refund at no cost to you.
Refunds
Once we receive and inspect your return, we will process the refund to your original payment method within 5 to 10 business days.
Original shipping is not refundable unless the return is due to a defect or our mistake.
You will receive an email confirmation when the refund is processed. Credit can take a few extra days to post depending on your bank or payment provider.
If more than 15 business days have passed since your return was approved and you still have not seen the refund post, email support@torqueoptics.com and we will look into it.
If an instant refund, store credit, or exchange option is offered through our return portal, that option may be subject to additional portal terms shown during the return process.
Refund amount
Refunds are limited to the amount you actually paid for the returned items, minus any nonrefundable original shipping charges, such as Expedited or Overnight shipping, unless the return is due to a defect or our mistake.
If your order included a bundle, free gift, promotional discount, or other offer, all parts of the bundle or offer may need to come back to qualify for a full refund.
When we may deny or reduce a refund
We reserve the right to deny a return or deduct a reasonable amount from the refund if a returned pair arrives used, damaged, incomplete, missing accessories, missing packaging, or not in resellable condition.
We apply this consistently, and we will tell you why before we deny or reduce a refund.
Exchanges
The fastest path is usually to return the original pair and place a new order. Your new pair ships when it is available instead of waiting for the return to arrive.
If an exchange option is available through our return portal, you may use that option instead.
If you need help, email support@torqueoptics.com.