Give your pair a real try, and if the fit and feel aren't quite right, we'll happily set you up with a refund or a swap for something that suits you better. Just be sure to start your return within 30 days of the day it arrives so we can take care of you.

Getting started is easy: head to our online portal and we'll send over a shipping label and everything you need. Starting there is what lets us know your pair is coming back, so it's the best way to make sure your return goes smoothly. Hang onto the original packaging and the little extras that came with it, the case, cloth, and paperwork, and pop those in the box too.

All three start in the same place: our online portal, linked in your order confirmation email and on our Returns page. Have your order number and the email address you used at checkout handy.

Start there before you ship anything back and we'll get you a label and instructions.

Please do. Put them on indoors, walk around, check the fit, see how they sit. Same as you would in a shop.

Just hold off on wearing them outside until you're sure. Once a pair has been out in the world it usually shows: scratches on the lenses, a stretched frame, sunscreen or sweat on the temples. We can't put those back on the shelf, so they're not eligible for a standard return. If you're on the fence, keep them indoors and keep the box.

Yes. When your return checks out, we send the full amount you paid for the returned items back to your original payment method. No store credit, no strings.

Original shipping isn't refunded unless the return is on us.

Not if your pair comes back the way it went out.

If it shows up worn, damaged, or missing pieces, we may need to hold back part of the refund to cover getting it back into sellable shape. We'd rather not, and we'll always reach out and explain before we do. No surprises on your statement.

Once your return reaches us and we've looked it over, we send the refund within 5 to 10 business days and email you when it's on its way.

From there it's up to your bank, which can take a few extra days to post it. If it's been more than 15 business days since your return was approved and you still don't see it, drop us a line at orders@torqueoptics.com and we'll chase it down.

Absolutely. Start an exchange in the portal and pick the pair you'd rather have.

If what you want is out of stock, it's usually faster to return the original and order the new pair when it's back. That way your new one ships the moment it's available instead of waiting on the return to land.

Track it through our returns portal, linked in your order confirmation email and on our Returns page. You will need your order number and the email you used at checkout. The portal shows your return status, and once we receive and inspect the pair we process your refund to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

Warranty claims are processed through our online portal. Choose the warranty option and add a few photos of what's going on. If you have questions, email warranty@torqueoptics.com.

Every pair comes with our One-Year Limited Warranty, covering defects in materials and workmanship. If something fails that shouldn't have, we'll take care of it.

It doesn't cover the ordinary stuff: scratches from everyday use, accidents, or damage from misuse. Those things happen, but they're not defects.

A return is for the first 30 days, when the pair just isn't right for you. A warranty claim is for when something's wrong with the pair itself, any time in the first year.

Not sure which one you've got? Start in the portal either way and we'll sort it out with you.

Please allow 2-3 business days for order processing for all items in-stock.

Email orders@torqueoptics.com with your order number as soon as you can and we'll do our best to catch it.

Once an order is moving through fulfillment we may not be able to stop it. If it's already on the way, no worries. Just start a return when it arrives.

We factor in our standard Order Processing time of 3 days so that our shipping estimates are accurate. We also leverage machine learning and AI to predict shipment dates with accuracy.

You will receive email notifications for order tracking but you can also log into your account in the upper right corner of our site to see your orders and tracking information.

Unfortunately a package may be lost during shipment with our carriers or even stolen at your residence. This affects all of us. That said, we fulfill our part of the order process by shipping the item to you, but Torque Optics is not responsible for lost or stolen packages.

We highly encourage you to purchase Checkout Plus (available to customers in North America). This program is designed to help protect you from loss and get you reimbursed so that you can get another pair sent out to you quickly.

For all lost or stolen packages, regardless of carrier - we encourage you to file a claim with the delivery service associated to your Order. All tracking information is readily available on Order Notification emails.